TERMS AND CONDITIONS

Payment Information

Bathware & Timber World Pty Ltd accepts payment by many different means which include by credit card, debit card, or by bank transfer. We will not accept liability for any charges made by banks for bank transfer services. When you place an order with Bathware & Timber World Pty Ltd, you are making an offer to buy goods. We will send you an email to confirm that we have received your order. We accept payments online using Visa and MasterCard credit/debit card. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules.

For Product Orders

• Deposit – An agreed deposit between the customer and Bathware and Timber World is required at the time of order to initiate the process.
• Full payment must be paid in full before the day of delivery or on the day of pick up.

For Installation Orders

• Deposit – the customer must pay 70% of the total balance.
• The remaining balance must be paid upon the installers’ arrival at the job address.
• Upon completion of the installation, full payment is due regardless of any pending fixes. The obligation to pay for the installation upon completion is not contingent upon the execution of these adjustments, which are offered as an additional assurance of dedication to quality and customer satisfaction.

Payment Dishonor Consequence

• If the customer fails to make full payment by the installer’s arrival time, Bathware and Timber World reserves the right to withhold the service. Failure to make payment by the scheduled installation date may result in rescheduling, with a $500 rescheduling fee payable to cover associated costs and delays.

Debt Recovery

• If the customer owes Bathware and Timber World any monies under this invoice and fails to pay such monies, thereby necessitating debt recovery action, the customer shall indemnify Bathware and Timber World for all costs and disbursements incurred. This includes, but is not limited to, administration fees, legal costs on a solicitor-and-client basis, collection agency charges, and bank fees.

Delivery Considerations

We are sure you will be pleased with your purchase from us, we pride ourselves in supplying top quality goods at great value. You can cancel your full order with us at any time up to 24h after the day of delivery for a refund without any restocking fee. And, you must return the goods to us at your own expense and all returns must be in the original packaging and in the condition as delivered. If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product, we won’t accept for refund. All returns must be accompanied by a valid returns authorisation number which can be obtained from our office.

Returns And Cancellations

We allow a duration of up to 24h after the day of delivery or pick up for a full refund (Terms and conditions apply). Change of mind is not acceptable for a refund or exchange of goods. So, we recommend customers to review their products carefully before commence to purchase specially size and colour. Any returned order must be, unopened and complete in their original packaging.

However, we do not accept any returns of order after the stipulated duration of 24h and the REFUND applies only to goods that are faulty, not if you’ve changed your mind and therefore strongly recommend that customers check, quality, colour and product requirements cautiously before ordering.

We are also happy to accept back any flooring, tiles or accessories left over after completing your installation. To do this, please contact our customer service team and we will be happy to refund or exchange your goods minus a 35% restocking fee (restrictions apply) within 14 days from the day of delivery or pick up. We will not accept anything leftover after 14 days from the day of delivery or pick up. If the products suffer from a manufacturing fault we will, of course, refund the cost of returning to us, simply contact our customer services team and they will take it from there.

Manufacturing Fault Claims

Manufacturing faults are very rare but do occasionally happen. To avoid unnecessary delays and inconvenience to you it is important to check each board before installation to make sure you have the right product and to check it is without fault or damage. If you found any fault, we will deal with the matter as soon as possible and in accordance with your legal. If, you notice after installation, we are unable to replace a new one or refund.

Additional Condition: Variations in color, shade, or texture between batches are inherent characteristics of the product and shall not be deemed a manufacturing fault or defect.

Installation Service

Bathware & Timber World Pty Ltd take great pride in our installation teams, all our registered fitters have to act in a professional and respectful manner at all times and we demand all services to be of the highest standards. Once we have processed your order, we will contact you to arrange a mutually convenient date for the installation of your new flooring.

We want to make sure your installation goes as smoothly as possible, and to facilitate this, please ensure that all rooms are cleared of furniture and if you want to remove old floor coverings, please let us know we will organize to do so. Every reasonable precaution will be taken to protect property in which the installer will be working. All reasonable care will be taken to prevent damage to internal fittings and decorations, please make sure the location is suitable prior to the installation being carried out.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Disclaimer: The one year installation warranty excludes all commercial installations including those undertaken for Home Builders. This warranty is not transferable and only applies to residential owner occupiers.

Additional Conditions

• The customer acknowledges that any items left within the installation area remain at the customer’s sole risk. It is the customer’s responsibility to remove all valuables, including but not limited to money and jewellery, to prevent loss or damage.
• The condition of the subfloor cannot be accurately determined until the existing floor coverings have been removed. If additional subfloor preparation is required, Bathware and Timber World will inform the customer of the associated costs. Work will only proceed once both parties have agreed to the additional charges.
• Any installation issues arising from improper subfloor preparation, where such preparation has been managed by the customer, shall not be covered under Bathware and Timber World’s warranty.
• Hybrid plank flooring is designed to be installed using the floating method. Never permanently secure the planks to the subfloor when using a floating installation method. Do not install heavy cabinets, kitchen island benches or fixed heavy objects on top of the flooring.
• Do not fill any expansion provisions with caulking compounds. This will restrict movement and impact the floor’s natural movement. Some minor use of caulking is acceptable for certain aesthetic circumstances around ducting pipes etc.

Conditions of the Warranty

• The warranty is personal to the customer to whom the invoice is addressed, and is not transferable.
• The warranty is void if the product has been mistreated, altered, used for a purpose other than its ordinary use, flooded or subject to water damage.
• The Bathware & Timber World liability to the customer under the warranty is limited to a sum not greater than the cost of remedying any defects in the workmanship or materials used in the installation of the floor covering.
• The warranty is active when your account is paid in full.
• Scratches, chips or indentations to the surface of the floor or any other damage caused by mechanical means, misuse or abuse. Damage, intentional or accidental, caused by stiletto heels, dragged objects, heavy furniture, sand, stones, castor wheels, dropped items etc are also excluded, as are surface marks and permanent stains.
• Labour charges are not covered for any installation that has not been professionally installed by a suitably qualified floor installer in the first instance. In the instance of professionally installed floors, reasonable labour charges to repair or replace flooring, at the sole discretion of an authorised Representative, are covered under warranty.
• Any costs associated with any rectification work required other than the supply of new flooring and scotia beading if necessary should a warranty claim be acknowledged. Re-painting, removal of fixtures or furniture, accommodation and any other similar cost is specifically excluded from this warranty.
• Bathware & Timber World is not responsible nor liable for poor workmanship, negligence, and faulty installation of its products if they were not installed by the company or any of its accredited contractors. Bathware & Timber World will facilitate the warranty assessment claim with the manufacturer. The customer must provide the proof of purchase to start the process. Bathware & Timber World will not be held liable for faulty flooring installation by the buyer. Warranty is excluded below mentioned circumstances:
• floor being exposed to extreme heat or cold
• floor being exposed to excessive direct sunlight
• floor being laid on uneven subfloor

Additional Conditions

• To preserve the integrity of the flooring, the customer must protect it from direct sunlight and excessive moisture. Spills must be cleaned immediately, and regular cleaning with a damp mop is recommended.
• Environmental factors, including but not limited to slab heating and evaporative air conditioning, may affect the performance of the flooring and could impact warranty coverage.
• The use of caulking compounds or similar materials in expansion provisions will restrict the flooring’s natural movement and may result in damage. Any issues arising from such practices are excluded from warranty coverage.

Floor Care & Maintenance

• Steam mops, electric mops, and wet mopping must not be used to clean the flooring. The surface may only be cleaned with a well-wrung, damp-dry mop. Conventional household cleaning solutions and detergents are not permitted, as they are often highly concentrated and abrasive and may damage the surface coating. The use of traditional wax, steel wool, solvents, or citrus-based cleaning products is also strictly prohibited.
• Daily cleaning should be carried out using a vacuum cleaner, static mop, or smooth floor broom. Sand, dirt, and other abrasive particles must be promptly removed, as they can scratch and damage the surface coating. The customer is responsible for ensuring that vacuum heads, brooms, and other cleaning devices are free from metal screws, sharp edges, or other components that may cause surface damage.
• The customer must affix felt strips or suitable protective material to the bases of furniture, chair legs, and other frequently moved objects. Floor mats are recommended at entry points and in high-traffic areas to reduce grit and dirt transfer. Heavy items must not be dragged or pushed across the flooring surface, as this may result in damage.
• Roller or castor chairs must not be used directly on the flooring surface, as grit accumulation beneath the wheels can cause abrasion. Protective floor mats are required in areas where such chairs are used to prevent excessive wear and surface scuffing.

Privacy And Security

We realise how important it is to securely store any information that you provide. Therefore we maintain the highest levels of security. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with Australian internet security and privacy policy. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.